terms & conditions

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Policies

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General information

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All products from this brand are handmade with love, each design is unique.

The photos are as close to the actual design as possible.

Follow the sizes and detailed  measurements of the design,

they are here to insure you of a good fit. 

Because those products are upcycled, some products might have imperfections.

Before ordering, please make sure to send a message to ask any questions

you might have regarding the item you want to purchase. 

info@silentwavestudio.com

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Shipping

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All shipments are sent from Amsterdam (The Netherlands) via PostNL.

The package will be with or without a Post NL track&trace

depending on the option you chose.

The order will be processed and sent within 3 working days.

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Delivery takes about one week for Europe and two weeks for the rest of the world.

 

In case of a delay longer than 25 days, we can start a  full investigation with PostNL. 

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For custom  order, shipping costs will be determined according to the order.

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Taxes

Please note : When ordering abroad, the customer is responsible for any import fee.

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Privacy

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All payments are safe and processed via the method of your choosing.

The privacy law is applied, meaning that none of your personal informations

will be used outside the transactions and they will not be shared with other companies.

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Returns

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Follow the sizes and detailed  measurements of the design,

they are here to insure you of a good fit.

Send a contact form if you have any questions regarding the item you wish to purchase.

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You have 4 days to return an item after delivery.

If you wish to return an item, you will have to send an e-mail to notify it.

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The item will have to be in the same condition as it was when shipped,

the item must not have any odors or have been worn.

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The customer is in charge of the shipping costs,

he must return the item in its original packaging with a Track&trace.

The refund will be available within a maximum of 30 days after retrieving the item.

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Company Details 

Name : Silent Wave Studio​

Contact : Sophie Cagniart

e-mail : info@silentwavestudio.com

Company number : 77318633

Vat number : NL0003179241B61

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All the photos, texts and designs fall under the brand of Silent Wave Indigo.

Therefore, it is illegal to copy or use any of its content.